Refund policy

At Stillver, we want you to be happy with your purchase. If something isn't right with your order, we're here to help.

Return Eligibility

You can request a return within 7 days of receiving your order, provided that:

• The watch is unused and in its original condition.

• All original packaging, tags and accessories are included.

• The product has no signs of wear, damage or misuse.

• Proof of purchase is available.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 24 hours of delivery. Share clear pictures or a video of the product so our team can review the issue.

Refunds

Once your returned item has been received and inspected, we'll notify you about the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days through an agreed payment method.

For Cash on Delivery orders, refund arrangements will be discussed directly with the customer.

Exchanges

If you wish to exchange an item, please contact our support team. Exchanges are subject to product availability and approval.

Return Shipping

Return shipping costs may be the customer's responsibility unless the item received was damaged, defective or incorrect.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

For return, refund or exchange requests:

WhatsApp: 03001020844

Email: stillver.com@gmail.com

Store: Stillver